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Refund / Returns Policy

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Thank you for shopping at Health & Beauty Tools. We highly value your opinion and seek to provide exceptional service at every step in your journey with us. 

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If for any reason you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. Feel free to reach out to us with any questions or concerns, we are always here to help.  

 

Our Return and Refund Policy was last updated 22/03/2023  

 

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Interpretation and Definitions 

 

Interpretation: 

 

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. 

 

Definitions: 

 

For the purposes of this Return and Refund Policy: 

 

  • “Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Health & Beauty Tools 

 

  • “Goods” refers to the items offered for sale. 

 

  • “Orders” means a request by You to purchase Goods from Us. 

 

 

  • “You” means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. 

Returns:  

You have 7 Calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.  

We are happy to accept returns for items that have defects effecting the functionality of the item, e.g.: a loose screw or joint, and if the defect is present as soon as the item is taken out of its original packaging.  

(Photo proof will have to be provided and sent to healthbeautytools.au@gmail.com) 

 

Your item needs to have the receipt or proof of purchase. 

 

 

Conditions for Returns: 

 

For the Goods to be eligible for a return, please make sure that: 

 

  • The Goods were purchased in the last 7 days. 

  • The Goods are in the original packaging. 

  • The following Goods cannot be returned: 

  • The supply of Goods made to Your specifications or clearly personalized. 

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. 

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items. 

 

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion. 

 

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Refunds  

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.  

If your return is approved, we will initiate a refund to your credit card (or original method of payment).  

You will receive the credit within a certain amount of days, depending on your card issuer's policies.  

Returning Goods 

 

You are responsible for the cost and risk of returning the goods to us.  

 

You should send the goods at the following address: 

 

 433 South Rd, Room 4, Bentleigh VIC 3204, Australia 

 

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Contact Us  

 

If you have any questions about our Returns and Refunds Policy, please contact us: 

 

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